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Charlebois Property Management
A home managed by Charlebois comes with a standard of service. We expect nothing less of ourselves, and we aim to deliver it on every front: how we respond, how we treat you and how we look after the building. Here is how to reach us and what to expect.
Our service standard
The people who live in the buildings we manage are the reason our work matters. We hold ourselves to a simple standard: treat every home as we would want ours treated, and do what we say we will do.
That standard applies to everyone on our team, and to every request, large or small. If we ever fall short of it, we want to hear so we can put it right.
Resident guide
The essentials for living in a Charlebois-managed home. Your lease has the details for your home, and we are always glad to go through any of it with you.
Your lease sets your rent, the day it is due and how it is paid. If you are unsure of any of it, or would like to change how you pay, call, text or email us and we will sort it out with you.
You are entitled to a receipt for rent you have paid, and we are glad to provide one whenever you ask.
Tell us what needs attention by call, text or email. Give us your building and unit, what is happening and when it suits you to have someone in. Photos help.
Ontario law asks us to give written notice before we enter your home, other than in an emergency, and we do.
If anyone is in danger, such as a fire, a smell of gas or a medical emergency, call 911 first.
Then call us on 613-422-7653. For urgent problems in your home, such as a major leak or no heat, please phone rather than email so we can act quickly.
Your move-in is arranged with our team ahead of time: the date, your keys or entry access, and anything particular to your building.
Set up your utilities and tenant insurance before you move, and let us know about anything in the home that needs attention in the first days.
In Ontario, ending a tenancy starts with written notice from the tenant: the Landlord and Tenant Board’s N9 form, given at least 60 days before the day you leave and no earlier than the end of your term.
Speak with us first. We will explain the timing for your lease and help you with the form.
Parking arrangements differ from building to building. Your lease sets out whether a space is included and any rules that apply.
For visitor parking, a second vehicle or a change, call or text 613-422-7653.
We encourage every resident to carry tenant insurance, which protects your belongings and covers you if something in your home causes damage elsewhere.
Your lease sets out what is required for your home. Ask us if you are unsure.
Quiet enjoyment, shared spaces, garbage and recycling, smoking and pets are covered by your lease and any notices in your building.
If something affects your enjoyment of your home, tell us. We would rather hear about it early and handle it fairly.
Ontario’s Residential Tenancies Act sets out the rights and responsibilities of residents and landlords alike. We want you to know yours.
Official guides and forms are available from the Landlord and Tenant Board and Renting in Ontario.
Details such as rent due dates, parking and building rules vary by home and are set out in your lease. If you cannot find an answer here, call or text 613-422-7653 and we will point you to it.
Contact us
For a service request, a question about your home or feedback on how we are doing, reach us whichever way suits you. If there is an emergency that puts anyone in danger, call 911 first.
Resident questions
Call or text 613-422-7653, or email hello@iancharlebois.ca. Please include your building and unit so we can help you faster. If anyone is in danger, call 911 first.
Your lease states the amount, the due date and how rent is paid. If you would like to change how you pay, or are unsure of anything, call, text or email us.
Yes. Ask us and we will provide one. Ontario law entitles you to a receipt for rent paid.
Contact us by call, text or email and tell us what is happening, where, and when we can come in. We give written notice before entering your home, except in an emergency.
Anything that puts someone in danger, such as a fire, a smell of gas or a medical emergency, is a 911 call first. For urgent problems in your home, such as a major leak or no heat, call us on 613-422-7653 straight away.
Give written notice using the Landlord and Tenant Board’s N9 form, at least 60 days before the day you plan to leave and no earlier than the end of your term. Every named tenant on the lease signs it. Talk to us first so the timing is right for your lease.
An N4 is a formal notice that rent is owed. It is not an eviction: only the Landlord and Tenant Board can order one. Paying the full amount owed by the date on the notice resolves it. If you cannot, or you think it was sent in error, contact us right away.
Tell us. Email hello@iancharlebois.ca or call 613-422-7653, and we will look into it and come back to you. Our standard is to put it right.
See the Landlord and Tenant Board and Renting in Ontario: your rights. This page is general information, not legal advice.
General information only. It is not legal advice, and your lease and Ontario law govern your tenancy.
Also from Charlebois
Many of our residents one day buy a home of their own. Our licensed mortgage agents and buying team are glad to help, whenever the time is right.